Read the top trends heard on our national helpline and on Medicare Interactive.

Counseling & Advocacy

Medicare Rights’ expert counselors help people with Medicare, their families and caregivers, and the professionals who serve them navigate Medicare. We provide clear answers and step-by-step assistance to take the guesswork out of health insurance decision-making.


Call the National Helpline

Through our free national helpline, we answer thousands of questions each year. Trained staff and volunteers help each caller with their particular issue, whether it relates to understanding Medicare benefits, making enrollment decisions, coordinating Medicare with other insurance, appealing denials of care, determining eligibility for Medicare cost-saving programs, or another topic.  


The thousands of stories we hear strengthen our counseling expertise and help inform our policy positions, ensuring that federal and state advocacy efforts reflect the realities of older adults and people with disabilities.

Call for free assistance


Todos nuestros servicios están disponibles en español. Si desea hablar con un consejero en español, llame a nuestra línea de servicio al cliente (800-333-4114) y presione el “8” cuando oiga el mensaje del operador.

Helpline Trends Report

Our latest trends report spotlights ongoing challenges facing people with Medicare, as illustrated by our clients, and recommends policy solutions.


Benefits Enrollment Assistance

Medicare Rights helps New Yorkers with low incomes afford care in two ways. First, we screen helpline callers for eligibility for Medicare cost-saving programs and provide eligible individuals with in-depth assistance applying for benefits. We also provide training and technical assistance to New York City community-based organizations, helping them submit benefit applications to the New York City Human Resources Administration.

Our training on Medicare cost-saving programs available to New Yorkers will enable you to better serve your older clients and those with disabilities. New York City organizations interested in being trained on Medicare cost-saving programs can take our online course, Medicare Assistance Programs in New York, or contact us for information on upcoming live trainings.

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Value of benefits secured annually

Understand the New York Medicare benefits landscape, in particular Medicare Savings Programs (MSPs), the Extra Help prescription drug subsidy, and the Elderly Pharmaceutical Insurance Coverage (EPIC) program.

Learn how to screen your clients for Medicare cost-saving benefits and complete applications on their behalf. Each individual enrolled in an MSP and Extra Help saves several thousand dollars annually on health care costs and gains access to needed health care.

Submit MSP applications through Medicare Rights to the New York City Human Resources Administration, receiving enrollment updates and assistance troubleshooting complicated cases.

Please note that this training is not open to employees of health insurance companies, health insurance agents or brokers, self-employed individuals, or individuals employed by private businesses.


Heard on the Helpline

Every day on our national helpline, we hear about the barriers people face when accessing health care. Each client’s story is a snapshot of Medicare Rights’ more than 30-year commitment to ensuring that older adults and people with disabilities can get the affordable health care they need.


Barrie was used to leading an active lifestyle. That changed when he developed a condition which affected his inner ears. Then, he lost his employer health coverage.


Maureen was abruptly dropped from her Medicare drug plan because of an error regarding her change of address several years before, and her essential medications were no longer covered.


Rose, a 66-year-old Florida resident, called Medicare Rights because she was provided a power wheelchair that she was unable to use.