At Medicare Rights, we understand this is a stressful time for many. The situation in our cities and towns is changing rapidly.

Amid this still-emerging crisis, we remain steadfastly committed to ensuring older adults, people with disabilities, and their families have meaningful access to high-quality, affordable health care. To deliver on that promise while keeping our employees and communities safe, Medicare Rights is temporarily moving to telework arrangements in our New York and Washington, D.C. offices.

Elizabeth Fowler is the executive vice president for programs at the Commonwealth Fund, a nonprofit private foundation supporting independent health policy research. Fowler recently returned to the Medicare Rights Center’s Board of Directors, having first served from 2006 to 2008. She has nearly 25 years of experience in health policy and health services research.

The Medicare Rights Center launched a consumer email channel this fall to provide a new way for New Yorkers and their families to get Medicare answers, with support from the New York State Health Foundation. By expanding individualized counseling to include an email channel in addition to the national helpline, Medicare Rights aims to empower a greater number of older adults, people with disabilities, and their families and caregivers to navigate Medicare.

Staff from the Medicare Rights Center presented on the opioid crisis and Medicare coverage of substance use disorder treatment at the 2019 Senior Medicare Patrol (SMP) and State Health Insurance Assistance Program (SHIP) National Conference. SMPs and SHIPs are state-based agencies that assist people with Medicare and their caregivers. SMPs empower people with Medicare to prevent, detect, and report health care fraud, while SHIPs provide local and unbiased Medicare counseling. As a partner of the SHIP Technical Assistance Center, Medicare Rights provides ongoing technical assistance and training for SHIP counselors throughout the nation.

Medicare Rights helpline volunteer Amy Friedner is an accountant by training, but later went back to school to get her degree in nutrition and became a registered dietitian. Her interest in health didn’t stop there, though. After moving back to New York City from the suburbs five years ago, Amy was looking for volunteer opportunities in the health care field.

Medicare’s annual Fall Open Enrollment Period (OEP) is a busy time for beneficiaries and advocates alike. From October 15 to December 7 each year, people with Medicare can make changes to their coverage, such as switching Part D prescription drug plans, or between Original Medicare and Medicare Advantage. Each fall, Medicare Rights provides both counseling and education to help people with Medicare weigh their options.

The Medicare Rights Center recently released a complete refresh of the Medicare Interactive Pro (MI Pro) online curriculum. This in-depth learning tool is designed to empower any professional to better help their clients, patients, employees, retirees, and others navigate a multitude of Medicare questions.

The Medicare Rights Center answers 20,000 questions from people with Medicare and their families each year through its National Consumer Helpline, and the organization’s expertise reaches even further in New York State through professional trainings and partnerships. Working with the Health Insurance Information, Counseling, and Assistance Program (HIICAP) and assisting hundreds of community-based organizations in New York City, Medicare Rights helps more people with Medicare, especially in underserved and low-income communities.

Every day on the National Consumer Helpline, Medicare Rights hears from older adults and people with disabilities who are struggling