Through our national telephone helpline, the Medicare Rights Center provides direct assistance to older adults and people with disabilities as well as their friends, family and caregivers. In addition, we provide information and assistance to professionals serving people with Medicare.
Trained helpline counselors respond to questions about available health plan options, rights and benefits, and can also help you get the care and medications you need. When appropriate, our staff represents clients who cannot secure the care or coverage they need on their own.
Monday through Friday
For Services in Spanish:
All of our counseling services are available to Spanish-language speakers. If you would like to talk to a counselor in Spanish, select "8" when prompted.
Todos nuestros servicios están disponibles en español. Si desea hablar con un consejero en español, llame a nuestra línea de servicio al cliente (1-800-333-4114) y presione el "8" cuando oiga el mensaje del operador.
For Help with Appealing a Denial by a Medicare Private Health Plan, a Part D Plan or Original Medicare:
Counselors on our helpline can also assist you if you have been denied care or a prescription drug. Our counselors can guide you through the appeals process and, when necessary, work with you to appeal the denial. If you need help, please call us. If a counselor is not available at the time of your call, please leave a message and someone will get back to you promptly. You can also access information about Medicare appeals on our consumer-friendly web site, medicareinteractive.org.