50 Wishes for
Medicare’s Future

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Wish #34:
Improve Medicare Advantage (MA) and Part D denial notices

The most common call to the Medicare Rights national helpline comes from a beneficiary denied access to a health care service or prescription medication, and most of these calls are from people enrolled in an MA or Part D plan. All too often, beneficiaries struggle to interpret denial notices and remain unclear about their appeal rights. The federal government should require that MA and Part D plan denial notices include the right information (including clinical content), are available in languages other than English, and include content accessible to diverse health literacy levels.