In 2017, Medicare Rights staff and volunteers addressed more than 15,000 questions and issues through the organization’s national helpline. In addition, over 2.8 million questions were answered for people with Medicare, their caregivers, and professionals serving them through Medicare Interactive, Medicare Rights’ free and independent online reference tool thoughtfully designed to help older adults and people with disabilities navigate the complex world of health insurance. This report will feature select helpline trends and highlight the most commonly searched for Medicare Interactive answers, providing a glimpse into the information and coverage needs of Medicare beneficiaries and their families.
In 2016, the Medicare Rights Center’s (Medicare Rights) staff and helpline volunteers fielded more than 16,758 questions and issues through the organization’s National Consumer Helpline. Clients included Medicare beneficiaries, families, and caregivers across the country. As in previous years, clients were geographically and socioeconomically diverse, and needed help with a wide array of complex Medicare-related issues.
Recommendations to Improve the Medicare Enrollment System for Consumers
An often-reported fact is that 10,000 Baby Boomers turn 65 and become Medicare-eligible each day. Less well known, and commonly misunderstood, are […]
With Medicare a target for federal savings, lawmakers propose many ways to cut costs. Unfortunately, many of these strategies involve slashing benefits or shifting costs to seniors and people with […]