The Medicare Rights Center (www.medicarerights.org) is a national, nonprofit consumer service organization that works to ensure access to affordable health care for older adults and people with disabilities through counseling and advocacy, educational programs, and public policy initiatives. Medicare Rights’ unique blend of service, education, and advocacy ensures that real consumer experiences reach the highest levels of policymaking, and that policies and laws adopted at state and federal levels are translated for consumers and effectively implemented. Each year, Medicare Rights answers more than three million questions for older adults and people with disabilities through helpline and web-based assistance and collaborates with diverse stakeholders to improve the Medicare program.

The Position— Bilingual Education Associate

Medicare Rights is seeking a full-time Bilingual Education Associate (Spanish and English). This position will report to the Director of Education and divide time developing and testing educational materials for consumers, caregivers, and professionals; leading presentations and trainings; and providing client counseling via phone and email.  

The successful candidate is a superb writer and communicator in both English and Spanish, highly motivated and organized, and with experience working independently and in collaboration. If you are primarily interested in writing and content creation and also want to engage in some direct service work, this is an ideal position for you.  

Specific Responsibilities

• Collaborate with Education department staff and legal counsel to craft legally accurate and consumer-friendly print and online materials for diverse consumer and professional audiences. 
• Develop, translate, and edit training materials for use with Medicare Rights’ helpline staff and volunteers, community-based organizations, and other partners. Examples of training materials include slide decks, FAQs, and handouts. 
• Lead local and national presentations to educate consumers and professionals about the Medicare program. Presentations are done in person in New York City and State and via webinar for national audiences.
• Participate in partner meetings and calls and recommend edits and additions to Medicare Rights’ educational materials to make them as useful as possible to consumers, their families, and the professionals serving them. 
• Contribute weekly shifts on Medicare Rights’ national consumer helpline and technical assistance channels, collecting relevant data on call topics and trends and making timely referrals as needed. 
• Assume responsibility for a variety of other Education department projects, including working with the IT department to brainstorm, test, and implement new online learning features and drafting new print and e-learning content.

Qualifications

Specific qualifications include the following:

• Undergraduate degree or equivalent work experience. 
• Fluent in Spanish and English.
• Exceptionally strong writing and communication skills, including an ability to convey complex information in a consumer-friendly and visual manner. 
• Empathy and commitment to consumer education and advocacy.  
• Demonstrated organizational skills, experience managing multiple tasks, and ability to meet due dates.   
• Ability to work independently and use a variety of technologies to connect virtually with colleagues.  
• Experience with or knowledge of health literacy best practices, graphic design, and/or adult learning a plus.

Medicare Rights supports a culture of learning and professional growth. Those who meet many but not all of the qualifications are still encouraged to apply. 

Work schedule is hybrid, currently remote (3-4 days) and in-person (1-2 days), with additional flexibility. Salary is commensurate with experience. Annual salary from $45,000 to $50,000. The Medicare Rights Center offers a generous benefits package.

Application Instructions

The Medicare Rights Center is committed to fostering a diverse, equitable, and inclusive workplace. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals. Please visit https://www.medicarerights.org/about to learn more about our commitment to diversity, equity, and inclusion. 

We kindly ask that only individuals authorized to work in the United States apply; we cannot offer visa sponsorship.  

Qualified applicants should send a cover letter, resume, and two short writing samples (500 words or so, one in English and one in Spanish) to jobs@medicarerights.org with “Education Associate” in the subject line.   Cover letter files should include the website name where you found the posting and be labeled “Last Name – Cover Letter,” and resumes should be labeled “Last Name – Resume,” and writing samples should be labeled “Last Name – Writing Sample English” and “Last Name – Writing Sample Spanish.” No phone calls, please.