Associate Client Services Counsel

New York, NY

The Medicare Rights Center (www.medicarerights.org) is a national, nonprofit consumer service organization that works to ensure access to affordable health care for older adults and people with disabilities through counseling and advocacy, educational programs, and public policy initiatives. Medicare Rights’ unique blend of service, education, and advocacy ensures that real consumer experiences reach the highest levels of policymaking, and that policies and laws adopted at state and federal levels are translated for consumers and effectively implemented. Since its founding in 1989, Medicare Rights has provided assistance to millions of people and laid the groundwork for successful collaborations with advocates and policymakers in New York, Washington, D.C. and other states.

The Medicare Rights Center is committed to diversity, and welcomes applications from all qualified individuals, regardless of race, color, religion, national origin, gender, age, disability, or sexual orientation. 

The Position—Associate Client Services Counsel

Medicare Rights is seeking a full-time Associate Client Services Counsel. This position will report to the Client Services Counsel and play a key role in Medicare Rights’ Client Services department. Areas of focus include but are not limited to client counseling, advocacy and outreach, research and casework, low-income enrollment, staff and volunteer training and supervision, and materials development. The position will join the Medicare Rights legal team, comprised of attorneys with various counseling, education, and policy responsibilities.

Specific Responsibilities

The ideal candidate will possess strong counseling, writing, and interpersonal skills. Experience and/or work with aging and/or disability populations is preferred. Activities to be pursued by the Associate Client Services Counsel, in concert with other Medicare Rights Center staff, include the following:

  • Provide telephone and email counseling to people with Medicare, their caregivers, and the professionals serving them, applying research and knowledge regarding Medicare eligibility, enrollment, coverage, administrative procedures, appeals, low-income programs, Medicaid long-term care services and supports, and coordination of health insurance benefits.
  • Provide casework assistance to clients and Medicare Rights staff who are troubleshooting complicated Medicare and related health insurance issues.
  • Research, analyze, and interpret health care-related statutes, regulations, and sub-regulatory guidance to inform the organization’s counseling, casework, and education.
  • Prepare and draft letters for Medicare- and Medicaid-related appeals and briefs for Administrative Law Judge (ALJ) hearings and plan level appeals.
  • Capture accurate client data and stories to inform Medicare Rights’ policy efforts, future projects, and educational materials.
  • Develop and edit policy newsletters, reports, testimony, and regulatory and sub-regulatory comments, as needed.
  • Train Client Services and other staff, as needed, on new Medicare topics.
  • Suggest improvements to Medicare Rights’ internal counseling, training, data collection, referral, and other systems, and inform the organization’s strategic plans.
  • Other duties and special projects as assigned.

Qualifications

  • Law degree required and admitted to or pending admission the New York State Bar.
  •  Experience with Medicare, Medicaid, and/or other public health programs preferred.
  • Demonstrated ability to communicate effectively, with a particular competency to convey complicated legal topics to a variety of audiences.
  • Excellent writing, research, analytic and advocacy skills.
  • Proven ability to identify trends in order to connect consumer experiences to broader Medicare and health policy efforts.
  • Proven data collection and analysis skills.
  • Ability to set priorities, meet deadlines, and contribute to multiple projects.
  • Empathetic and committed to Medicare Rights’ mission and values: https://www.medicarerights.org/about-us
  • Spanish language fluency a plus

Salary is commensurate with experience. The Medicare Rights Center offers a generous benefits package.

Application Instructions

Qualified applicants should send a cover letter and resume to: jobs@medicarerights.org with “Associate Client Services Counsel” in the subject line. Cover letter files should be labeled “Last Name – Cover Letter” and resumes should be labeled “Last Name – Resume.” No phone calls, please.