Volunteer Opportunities
Hotline Volunteers
Our hotline volunteers are based in our New York City offices, where they assist people with Medicare through one-on-one telephone counseling.
Volunteers answer callers' questions and provide guidance on a wide range of Medicare issues—from how to select a supplemental plan to how to deal with a claim that has been denied. They also help ensure that their clients' rights are upheld, and make referrals when appropriate.
A Hotline Volunteer:
- Counsels consumers from across the country who seek information, or who need help with their Medicare-related problems;
- Documents all calls in our computer database;
- Screens callers to see if they are eligible for programs for people with limited incomes.
Qualifications
- Comfortable with basic computer research and data entry;
- Compassionate, empathetic and patient;
- Willing to learn and grow;
- Medicare experience is NOT required. We will train you!
Time Commitment
- Two to four hours per week;
- Six-month minimum commitment;
- Attend a comprehensive training on Medicare.
Schedule—Choose a shift that works for you
- Monday through Friday
- We have morning and afternoon shifts
- Weekday shifts are two to four hours, depending on your availability. We are flexible!
- Wednesday Evenings
- Evening shifts are two hours.
- 6:00 pm–8:00 pm
Supports—We support you every step of the way!
- Supervision: Staff are always available to help. You are NEVER alone.
- Collegial atmosphere: Interact with a friendly group of volunteers and staff.
If you are interested in becoming a hotline volunteer, please register for our Open House. You’ll learn more about the Medicare Rights Center, how volunteers contribute to our mission, and meet staff and other volunteers. No commitment is required prior to registration.