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Medicare Trends and Recommendations:

An Analysis of 2012 Call Data from the Medicare Rights Center’s National Helpline

January 2014 | Charlotte Sutton, Rachel Bennett, Stacy Sanders and Frederic Riccardi

In 2012, Medicare Rights’ helpline answered more than 14,000 Medicare-related questions posed by older adults and people with disabilities, their family members and the professionals serving them. Their stories fill an extensive, carefully curated database that presents an emblematic cross-section of the problems encountered by people with Medicare and their families. An analysis of these questions offers a unique window into the challenges faced by Americans with Medicare as they seek to obtain and afford coverage, understand their benefits and contest potentially erroneous coverage decisions. Learn more about these challenges and the ways they can be addressed by reading the report or the fact sheets.

Support for this work was generously provided by the United Hospital Fund. The views presented here are those of the authors and not necessarily those of the United Hospital Fund or its directors, officers, or staff.