Ask MRC          

If you would like to speak to one of our counselors about Medicare, please call one of the following hotlines:

Consumer Hotline. Through the Consumer Hotline (800-333-4114), MRC provides counseling to individuals who need answers to Medicare-related questions or help getting care. Hotline counselors are available Monday through Friday, 9AM - 6PM.

RxHelp Hotline for Professionals. MRC operates a national Rx Help hotline (877-RxHelp-0) for professionals with questions on the new Part D prescription drug benefit. Rx Help is staffed by Medicare specialists committed to providing accurate, non-biased information and resources to nonprofit professionals serving the Medicare population. With support from the Brookdale Foundation Group, hotline counselors are available Monday through Friday 10am – 6pm (Eastern Standard Time).

HMO Hotline. MRC operates a national Medicare HMO Appeals hotline (888-HMO-9050) to assist Medicare HMO members who are appealing HMO denials of care or coverage.

The Part D Appeals Project. MRC provides assistance to people whose Medicare Prescription Drug Plans have denied them coverage for the prescription drugs they need. Call 888-HMO-9050 Monday through Thursday 12PM - 2PM (Eastern Time) to leave a message.

LINCS hotline. Linking Individuals in Need to Care and Services (LINCS) is a service that links low-income New Yorkers with Medicare to programs that will reduce their prescription drug costs, by calling 888-RX-LINCS (888-795-4627). LINCS counselors will complete and submit Extra Help applications for New Yorkers with Medicare who qualify.

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