Interactive Counseling Solution for Your Company

To learn more about Medicare Interactive, view this presentation or contact: Scarlet Watts, Marketing and Outreach Fellow 212-204-6285

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Addressing the Need for Information:
The Medicare Rights Center
With a rapidly aging population, as well as a Medicare program that has become increasingly complex, now, more than ever, professionals need a trustworthy source of information for answers to their questions about health care benefits, rights and options. With over 15 years’ experience running statewide health insurance information & counseling hotlines, creating educational booklets and developing Medicare training materials, the Medicare Rights Center (MRC) understands the questions and concerns of the 41 million Americans with Medicare and the professionals who serve them, and has developed clear answers to address them. Thanks to a grant from the U.S. Department of Commerce, MRC has put these answers in Medicare Interactive (MI), an online, interactive health care counseling, training, and assistance system.

The Solution: Medicare Interactive
Medicare Interactive is designed to help people find answers to their most basic and most technical questions about health care benefits, rights and options for people with Medicare. With its various search options, MI Counselor makes a wealth of information accessible to people with all levels of Medicare knowledge – from the beginner to the seasoned professional, working directly with the Medicare population on a daily basis. MI includes a series of tutorials and training presentations that can be customized (MI University) and a bulletin board for groups to connect with their peers (MI Community). MI also includes a searchable database of community resources (MI Local Resources).

Medicare Interactive is designed to benefit:

• Insurance Companies and Benefits Consultants by cutting administrative costs for call centers; serving as an innovative marketing tool that can be used to retain current members, attract new members, and promote products; and by providing low-cost, customizable health care training on demand.
• Health Care and Social Service Providers by providing quick access to tailored answers about their clients’ health care benefits and to community resources offering services to complement medical care (such as meal delivery and transportation services)
• Caregivers and People with Medicare by providing a one-stop, user-friendly resource for answers on health care benefits, rights and options; by keeping them up-to-date on changes in Medicare coverage and options; and by helping them locate social and support resources within their community.

To learn more about Medicare Interactive, view this presentation or contact:

• Scarlet Watts, Marketing and Outreach Fellow
  212-204-6285, E-mail